Customer Service Excellence Lead

About UsWe are EXL Service Philippines, Inc., a leading provider of business process outsourcing (BPO) services.We are seeking an Operational Excellence Lead who can drive business growth through operational excellence.The ideal candidate will have experience in leading process improvement projects and developing solutions that meet business needs.They will...

About DME Service SolutionsDME Service Solutions is a global call center business process outsourcing service solutions company. We are passionate about business growth, working to understand customers' needs while collaborating to develop solutions.Our mission is to develop our clients' brand value through positive customer experiences, while also helping...

Leadership OpportunityPresents monthly and annual call center action plans and objectives.Provides inspired leadership for the organization.This is an opportunity to lead and inspire a team of customer service representatives, driving excellence in customer experience and achieving business objectives. The successful candidate will make important policy,...

About the RoleWe're searching for a skilled Customer Service Excellence Leader to join our team at StudentUniverse. This is an exciting opportunity to elevate your career in travel management while making a lasting impact on our customers' experiences. Your key responsibilities will be to manage all aspects of service delivery, including risk registers,...

Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone.Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...

**About the Role**We are seeking a skilled Healthcare Customer Service Representative to join our team at EXL Service Philippines, Inc. In this role, you will be responsible for providing exceptional customer service to our clients in the healthcare industry.Key Responsibilities:Respond to customer inquiries and provide information on our client's products...

Our MissionPrivate Advertiser aims to deliver exceptional customer experiences through innovative solutions, expert knowledge, and a commitment to excellence.Job DescriptionWe seek a dedicated R2P End-to-End Analyst to join our team, responsible for providing top-notch customer service, analyzing complex issues, and developing targeted solutions.Key...

**Company Overview:**We are EXL Service Philippines, Inc., a leading provider of healthcare services. Our team is dedicated to delivering exceptional customer experiences.

ResponsibilitiesEnsures timely delivery of customer mails and messages and proper functioning of the Front Office.Maintains consistent adherence to the Service Standards Manual and addresses both positive and negative customer feedback.Prepares and analyzes regular reports (e.g., Flash Report, Forecasts) and maintains key statistics on room occupancy and...

Job DescriptionThe Customer Service Team Lead at The SM Store (SM Mart Inc.) is responsible for providing exceptional customer experiences in the Prestige Lounge.Key responsibilities include:Complaint Handling: Resolve customer complaints in a timely and professional manner.Employee Guidance: Train and develop lounge staff to ensure they meet high service...

About UsMON Co. is a development studio and publisher at the intersection of gaming, entertainment, and blockchain technology. Originally operating as LiquidX, MON Co. is the force behind Pixelmon, its flagship IP franchise, and MON Protocol, a cutting-edge Web3 platform. The company is led by a team of seasoned executives from top gaming and entertainment...

Customer Service Excellence ManagerJob no: 525062Brand: FCMWork type: Full timeLocation: Manila, PhilippinesCategories: Corporate & Group TravelFCM is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves...

Business Process Management OpportunityWe are seeking an experienced Delivery Excellence Lead to join our team at eClerx. This role requires a seasoned professional with over 8 years of experience in technical support/help desk processes and working with senior leadership.The successful candidate will be responsible for managing key customer accounts,...

Service Excellence DirectorJollibee Group is seeking a highly experienced Service Excellence Director to drive business growth by developing and implementing service excellence initiatives that enhance customer satisfaction and loyalty.About the RoleThis director will be responsible for leading cross-functional teams in developing programs related to...

**Job Overview:**EXL Service Philippines, Inc. is seeking a skilled Customer Service Representative to join our team.**Key Responsibilities:We are looking for an individual who can provide exceptional customer service by answering calls and inquiries in accordance with standard policies and procedures. As a Healthcare Representative, you will interact with...

We are seeking a skilled leader to join our team as a Supervisor, Technical Support. The ideal candidate will have experience working in a call center or shared services setting, leading a team providing customer service or technical support.As a Supervisor, Technical Support, you will be responsible for leading a team that interacts with patients, parents,...

Davies Paints Philippines Incorporated is committed to excellence in all aspects of our business. We are seeking an Operational Excellence Lead to play a key role in driving our company forward.About the CompanyOur organization values innovation, teamwork, and continuous improvement. We strive to be the best in our industry by delivering high-quality...

Location: Philippines (Remote)Job Summary: Enable clients to achieve their operational, commercial and strategic goals by acting as a conduit to ensure that the portfolio of products and services provide cost effective best of breed solutions and that service commitments are demonstrably met. Qualifications:- Experience working in a customer facing account...

Role OverviewWe are seeking an experienced Customer Service Supervisor to join our team at Doubledragon Corporation. In this role, you will be responsible for leading our front-line support team, developing and implementing processes to improve customer satisfaction, and analyzing performance metrics to identify areas for improvement.Key ResponsibilitiesLead...

Job SummaryPeak Outsourcing, Inc. is seeking an experienced Team Leader to oversee and support a high-performing call center team in our Makati City location.ResponsibilitiesManage and lead a team of call center agents, providing guidance and motivation to achieve excellent customer service results.Develop and implement strategies to enhance team...