Customer Service Lead

6 days ago


Manila, Philippines Socium - Teams Done Differently Full time

Location: Philippines (Remote)

Job Summary:
Enable clients to achieve their operational, commercial and strategic goals by acting as a conduit to ensure that the portfolio of products and services provide cost effective best of breed solutions and that service commitments are demonstrably met.

Qualifications:
- Experience working in a customer facing account manager or service manager role in a corporate organization
- Must have exposure with OSS/Telco Industry
- Customer focused approach
- Ability to effectively influence clients, managers, suppliers, peers and subordinates
- Post holder should be comfortable interfacing across both technical and non-technical teams and departments
- Ability to influence at all grade levels
- Excellent attention to detail and a meticulous eye for identifying inconsistencies / inaccuracies
- Entry into this role would typically require a minimum of 7 to 9 years support experience



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