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Phone Support Specialist

1 week ago

Taguig, National Capital Region, Philippines Neksjob Full time

Neksjob is hiring a skilled Call Center Agent to join our team. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and support.

About the Job

As a Call Center Agent, you will be the main point of contact for customers, handling their inquiries and resolving any issues they may have. You will also be responsible for maintaining accurate records of all customer interactions and ensuring that customer information is up-to-date and secure.

Job Description
  • Provide exceptional customer service and support through various communication channels.
  • Analyze customer needs and resolve issues in a timely and professional manner.
  • Meet or exceed performance metrics and targets set by the company.

In addition to providing top-notch customer service, you will also be responsible for maintaining accurate records of all customer interactions and ensuring that customer information is up-to-date and secure.

Required Skills and Qualifications
  • 1 year of experience in a call center environment.
  • High School Graduate/SHS Graduate.
  • Basic computer navigation skills.
  • Excellent Communication skills.
Perks
  • Competitive salary package.
  • Company bonuses and performance incentives.
  • Night differential.
  • Loyalty benefits.
  • Christmas gift, inclusion, and diversity benefits.
  • Paid sick and vacation leaves.
  • HMO coverage.
  • Life insurance.
  • Retirement plan.