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Customer Support Specialist

1 week ago

Taguig, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time

At Ayuda Business Management Solutions Inc., we are seeking a highly skilled Customer Support Specialist to join our team.

Job Description:

Key Responsibilities:

  • Manage large volumes of incoming phone calls in a fast-paced environment
  • Identify and assess customer needs to achieve satisfaction
  • Built sustainable relationships with customers through effective communication
  • Meet personal and team sales targets and call handling quotas
  • Handle customer complaints and provide solutions within set time limits
  • Maintain accurate records of customer interactions and process customer accounts

Requirements and Skills:

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills