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Phone Support Professional

7 days ago

Taguig, National Capital Region, Philippines Neksjob Philippines Full time
About the Role
This position involves managing phone calls and customer service inquiries related to telecom services, billing, and promotions. The ideal candidate will have excellent communication skills, a problem-solving attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
- Manage incoming calls and respond to customer inquiries in a timely and professional manner
- Identify and assess customer needs to provide solutions that meet their expectations
- Log all calls in the system for proper monitoring and closure
- Provide information and support to customers regarding phone and mobile services, billing, and promotions

Requirements