Validation and Support Specialist

5 days ago


Taguig, National Capital Region, Philippines Adaca Full time
Job Description

This role is part of our ongoing efforts to provide exceptional customer service to our clients. As a Validation and Support Specialist, you will be responsible for servicing enquiries and validating ongoing claim submissions to loyalty & reward programs based in Hong Kong & Macau.

The key responsibilities of this role include:

  • Managing a customer service support phone line and inbox, responding to enquiries, program information, and solving any customer service issues.
  • Validating submissions of claims to our programs by downloading, checking, and manually updating claims.
  • Approving or declining claims and ensuring points are awarded accurately through our loyalty platform.

You will be working closely with our Client Support Manager and Head of Loyalty Services to ensure seamless execution of these tasks.



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