Proactive Problem Solver

1 day ago

Bacoor, Calabarzon, Philippines beBeeService Full time $5,500
Customer Service Representative

KITSCH is a global accessory brand recognized for positivity and hard work. Established in 2010, KITSCH has grown from door-to-door sales to selling products in over 27 countries across 20,000 retail locations worldwide.

We believe everyone should feel confident purchasing our products, regardless of hair type, style or budget. Our team is looking for two motivated and experienced representatives to join our growing Customer Support Team.

Responsibilities
  • Respond to customer inquiries through direct messages and social media comments on multiple platforms.
  • Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment problems.
  • Provide personalized product recommendations based on customer needs and preferences.
  • Escalate unresolved issues to the appropriate departments and follow up until resolution.
  • Work closely with other representatives and customer service professionals to provide mentorship and guidance.
  • Maintain in-depth knowledge of our product offerings, promotions, and policies.
Qualifications
  • Education: High-School Diploma or equivalent. A college degree is preferred.
  • Experience: 2-3 years of social media community management and 2-3 years of experience in customer service.
  • Required Skills: Track record of resolving complex customer issues, experience with social media management software, and customer service tools.
  • Desired Skills: Shopify and connected apps, empathy, problem-solving, customer-oriented approach, and clear communication.
Benefits
  • Full-Time Contract: 4-5 months
  • Modality: Remote
  • Competitive Pay: $550/month

Our team values proactive problem-solving, accountability, and humility. We look for individuals who are willing to learn, grow, and contribute to our dynamic environment.

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