Chief Client Advocate

24 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱6,000,000 - ₱8,000,000
Job Description

We are seeking a critical-thinking and emotionally-intelligent professional to join our team as a Customer Success Manager. This role is crucial in reducing customer churn and driving growth by enabling customers to achieve success using our services and products.

  • Monitor customer satisfaction and product usage across touchpoints
  • Propose and implement data-informed strategies to reduce churn
  • Develop and maintain an end-to-end customer journey map
  • Conduct competitive analysis and customer data reviews
  • Collaborate with internal teams to address challenges and share insights
  • Recommend solutions that motivate product adoption and loyalty
  • Guide onboarding and helpdesk support with customer-centric input
  • Identify upsell and cross-sell opportunities
  • Address customer issues with a proactive mindset
  • Drive continuous improvement in customer success processes
Requirements
  • Strong empathy, emotional intelligence, and communication skills
  • Ability to analyze and interpret customer data
  • 2-5 years in sales or customer support, with 1+ year in a leadership role preferred
  • Excellent time management and cross-functional collaboration skills
  • Results-oriented with a 'can-do' attitude
Key Qualities
  • Proactive and outcome-oriented
  • A problem-solver
  • Effective under pressure and able to resolve issues efficiently
  • Passionate about continuous improvement, consistently seeking opportunities to enhance processes and systems
  • Skilled in collaboration and communication, working effectively with diverse teams and stakeholders

  • Chief Client Advocate

    22 hours ago

    Bacoor, Calabarzon, Philippines beBeeCustomer Full time $800,000 - $1,000,000

    As a dedicated professional, you will be responsible for ensuring exceptional service delivery to clients. The Customer Success Manager role is crucial in maintaining and developing customer success strategies and best practices.Key ResponsibilitiesManage overall relationships with assigned clients, including onboarding, implementation, training, increasing...

  • Technical Business Advocate

    21 hours ago

    Bacoor, Calabarzon, Philippines beBeeBusiness Full time ₱4,500,000 - ₱6,000,000

    Job Title: Technical Business AdvocateRole Overview:As a Technical Business Advocate, you will play a pivotal role in enhancing user satisfaction and driving business growth for our clients.Acting as a trusted advisor, you'll delve into clients' pain points and recommend tailored solutions to optimize their experience on our platform.Key...

  • Chief Financial Operations Specialist

    1 day ago

    Bacoor, Calabarzon, Philippines beBeeFinancial Full time ₱34,000 - ₱44,000

    Job Title: Chief Financial Operations SpecialistWe're seeking a highly skilled and experienced Chief Financial Operations Specialist to join our team.As a key member of our financial operations team, you'll be responsible for delivering high-quality financial services to our clients.This is an exciting opportunity to work with a dynamic team and contribute...

  • Client Service Advocate

    22 hours ago

    Bacoor, Calabarzon, Philippines beBeeCustomer Full time ₱2,000,000 - ₱2,500,000

    Our organization empowers businesses to streamline payments and operations. By leveraging our platform, companies can automate proposals, client agreements, billing, and payment collection, minimizing late payments, unbilled work, and administrative tasks.About the RoleWe are seeking an experienced Customer Support Specialist for an 18-month fixed-term...

  • Client Experience Manager

    21 hours ago

    Bacoor, Calabarzon, Philippines beBeeAccountManager Full time $45,000 - $60,000

    Job Title: Client Experience ManagerOverview:The Client Experience Manager plays a pivotal role in delivering exceptional client service by overseeing the onboarding process, ensuring quality assurance, and facilitating successful service fulfillment. This position requires strong communication, problem-solving, and organizational skills to build client...

  • Customer Experience Advocate

    1 day ago

    Bacoor, Calabarzon, Philippines beBeeCustomer Full time ₱250,000 - ₱500,000

    Job SummaryWe are seeking a highly skilled and dedicated Customer Experience Advocate to join our team. In this role, you will be responsible for providing exceptional customer service and support to clients via various communication channels.The ideal candidate will have excellent problem-solving skills, the ability to work in a fast-paced environment, and...

  • Client Relationship Expert

    21 hours ago

    Bacoor, Calabarzon, Philippines beBeeEnterprise Full time ₱550,000 - ₱700,000

    Job OverviewWe seek a skilled professional to fill the Client Success Specialist role, dedicated to supporting our largest enterprise account. In this capacity, you will work closely with the Enterprise Client Success Manager to provide high-quality support and strengthen relationships.Responsibilities:Manage daily communications for the largest client,...

  • Growing Client Relationships

    21 hours ago

    Bacoor, Calabarzon, Philippines beBeeGrowth Full time ₱720,000 - ₱960,000

    About this RoleWe are seeking an experienced professional to fill the position of Client Growth Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients.The ideal candidate will have a proven track record of success in account management, relationship management, or customer success in the B2B...

  • Client Advocate for Digital Platforms

    21 hours ago

    Bacoor, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,200,000

    Job Title: Customer Success SpecialistWe are seeking a proactive and customer-focused specialist to support our clients on a purchasing platform.The ideal candidate will have a keen eye for detail, exceptional communication skills, and a strong drive to help clients succeed.Responsibilities:Conduct proactive outreach to ensure clients are fully functional on...

  • Helpful Client Advocate

    24 hours ago

    Bacoor, Calabarzon, Philippines beBeeCustomerService Full time ₱28,000 - ₱35,000

    Job TitleWe are seeking a highly skilled and enthusiastic Customer Service Representative to support customer service initiatives.Handle customer inquiries professionally and efficiently.Resolve customer issues through effective problem-solving.Research and retrieve information across systems to support customer needs.This is a wonderful opportunity to...