IT Support Specialist

7 days ago


Angeles City, Central Luzon, Philippines Brain Bubble LLC Full time
About Brain Bubble LLC

We are a US-based company offering premium IT managed services to clients worldwide.

Job Title: Support Engineer

A challenging opportunity for an experienced IT professional to join our team as a Support Engineer. In this role, you will be instrumental in delivering top-notch IT support services to our clients.

Salary and Benefits

The estimated annual salary for this position is around $65,000-$80,000 (USD), depending on experience and qualifications. Additional benefits include:

  • 13th Month Pay
  • Competitive Salary (USD Based)
  • Permanent WFH
  • Professional Growth and Training
  • Supportive Work Environment
Job Description

This key role works closely with a team of IT professionals to manage, maintain, and improve complex IT systems, providing advanced troubleshooting support to clients and technical direction to supporting team members. Responsibilities include:

  1. Timely and effective resolution of client issues and service requests
  2. Act as a primary technical resource for the team, ensuring service needs are met
  3. Develop and maintain strong relationships with both clients and team members
  4. Manage client IT systems and adhere to service level agreements
  5. Execute on root-cause analysis as needed
  6. Perform additional tasks and responsibilities as assigned by your manager
Required Skills and Qualifications

To succeed in this role, you should possess:

  • Advanced technical knowledge of current IT infrastructures, including servers, networks, virtualization, cloud systems, and security
  • Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies, and Exchange/Office 365
  • Experience with LAN/WAN connectivity designs, firewalls, switching, and wireless
  • Management of cloud systems, including AWS, Azure, and Office 365
  • Ability to efficiently diagnose and resolve complex technical issues
Bonus Points

Your experience working with the US IT industry or US client support is highly desirable.



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