Network Infrastructure Specialist
3 days ago
Job Description:
We are seeking an experienced Network Support Engineer to join our team at The Remote Group. As a key member of our infrastructure team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of their network systems.
About the Role:
In this role, you will be working with a variety of networking technologies, including Cradle point, Ubiquiti, and Meraki. You will be responsible for troubleshooting and resolving issues related to VOIP, SIP, and RTP communications, as well as configuring VLANs, QoS, and VPN setups.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop
- Troubleshoot and resolve network-related issues in a timely and efficient manner
- Configure and maintain network devices, including routers, switches, and firewalls
- Develop and maintain technical documentation for network problems and solutions
- Collaborate with internal teams to identify and implement process improvements
Requirements:
To be successful in this role, you will need to have a strong understanding of networking protocols, Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, Wi-Fi networks, and diagnostic tools such as ping, traceroute, mtr, network scanning, telnet, and port scanning.
You will also need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Competencies/Personality Traits:
- EXTREMELY well organized & punctual
- Must be a self-starter, out of the box thinker, problem solver
- Be able to work under pressure, keep organized and look for solutions
- Seek out solutions when they hit a roadblock instead of dropping the task and forgetting it
Salary Range:
$80,000 - $110,000 per year, depending on experience.
Based on location:
The salary range is based on the assumption that you are working from home in Clark, Pampanga or a nearby location.
Benefits:
- A competitive salary and benefits package
- The opportunity to work with a dynamic and growing company
- The chance to develop your skills and knowledge in a fast-paced environment
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