Healthcare Support Professional

2 weeks ago

Porac, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000
Chiropractic Services Representative

As a key figure in our patient support network, you will be responsible for delivering exceptional customer service and ensuring patients receive the care they need.

Your primary responsibilities include:

  • Responding to patient inquiries via phone, email, and online forms in a timely and professional manner
  • Providing clear and compassionate information about chiropractic services, taking into account individual patient needs and circumstances
  • Managing incoming leads, conducting follow-ups, and proactively engaging with past patients to maximise conversion rates
  • Recording and updating all interactions in lead management and CRM systems, maintaining accurate records and adhering to confidentiality standards
  • Tracking and analysing lead conversion rates and performance metrics, using data insights to inform future strategies
  • Scheduling initial consultations and follow-up appointments, ensuring seamless communication with patients throughout the process
  • Handling payment transactions and guiding patients through available payment options, providing transparent and hassle-free experiences
  • Following established scripts, procedures, and internal systems to ensure consistency, compliance, and high-quality patient outcomes
  • Delivering exceptional customer service, upholding a patient-first approach, and addressing complaints or issues with professionalism and empathy

Requirements:

  • Bachelor's degree or Certificate IV in a relevant discipline preferred, with a strong focus on healthcare or allied health fields
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment, demonstrating a proven track record of success and adaptability
  • Excellent verbal and written communication skills, with a personable and empathetic approach that resonates with patients from diverse backgrounds
  • High level of discipline in following procedures, scripts, and workflow systems, ensuring efficient and effective operations
  • Ability to balance warm patient interactions with timely task completion, prioritising tasks effectively and managing competing demands
  • Strong time management and multitasking abilities in fast-paced settings, navigating multiple projects and deadlines while maintaining quality standards
  • Competency with CRM and lead management tools, leveraging technology to streamline processes and enhance patient engagement
  • High standards of professionalism, confidentiality, and integrity, upholding the highest levels of trust and respect within the organisation
  • Self-motivated and capable of working independently and collaboratively as part of a small team, contributing to a positive and dynamic work environment
  • A genuine interest in helping people and supporting their health journey, embodying the values and mission of the organisation

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