Customer Service Operations Lead

2 weeks ago

Taguig, National Capital Region, Philippines beBeeLeadership Full time $100,000 - $150,000
Job Title

The Customer Service Operations team is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

As a key player in the organization's success, you will be accountable for leading a team of high-performing representatives, ensuring they deliver exceptional customer experiences and resolve inquiries efficiently.

  • Provide guidance, coaching, and performance evaluations to optimize team performance.
  • Oversee daily activities, implement policies, and ensure employees adhere to guidelines and best practices.
  • Collaborate with internal stakeholders to resolve complex issues and drive process improvements.

Requirements:

  • 2+ years of experience in leading teams, preferably in customer service or operations.
  • Strong leadership, communication, and problem-solving skills.
  • Intermediate knowledge of MS office applications and productivity tools.

As an equal opportunity employer, we welcome diverse candidates to apply.

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