
Operations Quality Lead
17 hours ago
The ideal candidate will spearhead quality assurance initiatives to drive continuous improvement in customer satisfaction and operational efficiency.
Key Responsibilities:- Develop and implement quality assurance frameworks and procedures to identify and address any gaps or issues.
- Monitor the performance of the customer service team and provide regular feedback and coaching to drive continuous enhancement.
- Analyze customer feedback and data to identify trends and opportunities for growth.
- Collaborate with the broader team to enhance operational efficiency and overall customer satisfaction.
- Lead and mentor the quality assurance team, providing guidance and support as needed.
- Prepare detailed reports and presentations on quality assurance activities and findings.
Requirements include at least 1-3 years' experience in a quality assurance role, strong understanding of quality assurance principles and best practices, excellent analytical and problem-solving skills, and proven ability to lead and motivate a team. Relevant degree or certification in quality assurance, customer service, or a related field is preferred.
Required Skills:- Quality Assurance Principles
- Leadership and Team Management
- Analytical and Problem-Solving Skills
- Communication and Interpersonal Skills
-
Operational Quality Specialist
7 days ago
Taguig, National Capital Region, Philippines beBeeQuality Full time ₱6,000,000 - ₱8,800,000Order Management Quality SpecialistThe role of the Order Management Quality Specialist is to ensure that all orders are processed and delivered in accordance with the agreed upon service level agreements (SLAs). This involves designing, developing, and implementing quality control frameworks to guarantee adherence to quality standards.Key...
-
Security & Resilience Team Lead - GSOC - AMS
7 days ago
Taguig, National Capital Region, Philippines Google Operations Center Full time $90,000 - $120,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs the Team Lead for Security Operations, you will commit to work closely with your team, manage the...
-
Operations Lead
7 days ago
Taguig, National Capital Region, Philippines Spruce Floral Designs Full time ₱200,000 - ₱400,000 per yearJob Objectives:The Operations Lead is responsible for overseeing the end-to-end production of floral arrangements across retail, events, and corporate channels. This role plays a key part in ensuring quality control, efficient inventory management, timely deliveries, and the continuous improvement of systems and processes. The ideal candidate is highly...
-
Delivery Operations Lead
7 days ago
Taguig, National Capital Region, Philippines NCS Group Full time $90,000 - $120,000 per yearNCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people.Our diverse workforce...
-
Operations Team Lead
4 days ago
Taguig, National Capital Region, Philippines beBeeOperations Full time ₱1,800,000 - ₱2,000,000Job Title: Operations Team LeadWe are seeking an experienced team lead to oversee the day-to-day operations of our finance and administrative teams. This role will involve leading a team of professionals, overseeing project management, and ensuring smooth workflow transitions.Lead and supervise teams handling financial management and administrative...
-
IT Operations Lead
5 days ago
Taguig, National Capital Region, Philippines beBeeTechnicalRiskManager Full time ₱4,600,000 - ₱5,800,000Technical Risk ManagerThis role is responsible for managing multiple client engagement teams, driving business growth and development, leading initiatives, facilitating trainings, and coaching/mentoring. The primary focus is on assessing IT systems and mitigating IT-related business risks.Key Responsibilities:Provide high-quality client service, working...
-
Lead Quality Assurance Specialist
1 week ago
Taguig, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000Quality Assurance Team LeadThis is an exciting opportunity to take on a leadership role in our growing team.About the RoleWe are seeking a seasoned Quality Analyst with experience as a Team Lead/Manager in a BPO setup. The successful candidate will be responsible for leading a team of quality professionals and ensuring the highest standards of quality are...
-
Lead Operational Performance Specialist
1 week ago
Taguig, National Capital Region, Philippines beBeeleadership Full time ₱800,000 - ₱1,200,000**Job Title:** Operational Excellence LeadWe are seeking an exceptional individual to oversee our delivery team, focusing on production levels, service level agreements, quality and process improvement. This role utilizes insurance operations and reporting expertise along with LEAN principles to deliver high-quality services with a focus on team...
-
Operations Lead
7 days ago
Taguig, National Capital Region, Philippines YONDU INC. Full time $104,000 - $130,878 per yearAbout the role We are seeking a talented Operations Lead (Cloud Ops - AWS/Azure) to join the team at YONDU INC. In this full-time, Hybrid role in BGC, you will be responsible for leading and managing a team of cloud operations professionals to ensure the seamless delivery of cloud-based solutions and services to our clients.What you'll be doingOversee the...
-
Financial Operations Lead
1 week ago
Taguig, National Capital Region, Philippines beBeeOperations Full time ₱800,000 - ₱1,200,000Job Title: Financial Operations Lead\\Our organization is seeking an experienced Financial Operations Lead to oversee the efficient processing of invoices and manage a team of professionals. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of financial concepts.\\Key...