Services Operations Manager

Overview

Services Operations Manager role at Schneider Electric. Lead Field Services operations with a focus on executing jobs on customer sites to meet quality, budget, and time standards; deploying corporate strategy effectively; enhancing accuracy, efficiency, and effectiveness of service delivery; driving customer satisfaction; accelerating sales, backlog management, and profitability; managing Operations teams; and facilitating the transition to a digital business model.

Responsibilities

• Execute jobs on customer sites to meet quality, budget, and time standards
• Deploy corporate strategy effectively
• Enhance accuracy, efficiency, and effectiveness of service delivery
• Drive customer satisfaction
• Accelerate sales, backlog management, and profitability
• Manage Operations teams
• Facilitate the transition to a digital business model

Safety & Cybersecurity

• Lead by example in applying safety and cybersecurity standards
• Ensure Field Service Representatives (FSRs) are certified and equipped with appropriate PPE before site visits
• Ensure FSR Managers conduct at least one safety audit per FSR annually
• Ensure all team members are trained in cybersecurity and use compliant devices

Business Performance

• Plan and execute jobs to optimize profitability while maintaining safety, quality, and customer service
• Manage backlog health and forecast accuracy in alignment with resource utilization and skill sets
• Establish governance for technical assurance and delivery assessment
• Drive profitable growth through the Annual Operation Productivity Plan (AO2P), including workforce planning
• Ensure invoicing for additional customer-requested work
• Promote the FSR Lead Generation program
• Implement a lean and agile operations structure
• Control operating costs effectively
• Develop and strengthen key customer relationships
• Foster strategic account loyalty

People

• Attract, recruit, onboard, develop, motivate, retain, and manage a high-performing Operations team
• Control voluntary attrition
• Build a future talent pipeline by scouting and nurturing a diverse pool of Services talent
• Align team skills and behaviors with evolving business needs and market conditions

Organization

• Model collaboration across Services functions, business units, and the Global Services Execution Team
• Promote the elimination of silos
• Deploy the operating model effectively
• Drive a lean and agile organizational structure

Main Interactions

FSVP, Sales, Customers, Back Office Coordinators, FSRs & Subcontractors, Quality, Health & Safety, Finance, and the Global Services Execution Team.

Qualifications

• Degree in Engineering and/or Business, or equivalent experience
• Minimum of 8 years of leadership experience
• Strong customer orientation and people management skills
• Experience in Service Delivery
• At least some knowledge and/or experience in energy management (Power Systems and/or Secure Power)
• Visionary leadership with excellent communication and teamwork abilities
• Extensive business acumen and results-driven mindset
• Confidence and decisiveness with accountability
• Exceptional relationship-building skills and ability to engage with executive leaders and customers

Application note

You must submit an online application to be considered for any position with us. This position will be posted until filled.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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