Customer Service Operations Director

2 weeks ago

Taguig, National Capital Region, Philippines beBeeLeadership Full time $60,000 - $80,000

As a Customer Service Team Lead, you will be responsible for guiding teams towards success. We are looking for a leader who can motivate, mentor, and elevate our customer support teams to deliver exceptional service.

About the Role
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service with expertise in Shopify, BigCommerce, or Amazon experience preferred.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Your Responsibilities
  • Lead and monitor the performance of your assigned agents to ensure high-quality results are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members achieve their goals.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture that drives results.

  • Operations Director

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱6,000,000 - ₱9,000,000

    Job DescriptioniOPEX Technologies is a digital service provider that offers optimized engineering, operations, and studio services. We focus on creating new products and solutions for businesses. Our strong customer-centric approach attracts Fortune 500 clients.This role involves overseeing daily operations, managing team performance, and ensuring...

  • Strategic Customer Service Director

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱4,500,000 - ₱8,500,000

    The role is a strategic leadership position responsible for overseeing the customer service function.It requires strong leadership skills to manage front-line supervisors and provide direction to managers and experienced professionals.At least 12 years of experience in customer service management3+ years of experience as a director preferredRCM experience in...

  • Customer Relationship Director

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱720,000 - ₱960,000

    Job Title: Customer Relationship DirectorWe are seeking an experienced Customer Relationship Director to lead our client relationships and drive business growth through exceptional customer experiences. As a key member of our team, you will be responsible for managing and maintaining strong relationships with clients, ensuring their satisfaction and success...

  • Customer Service Director

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,500,000

    Job OpportunityWe are seeking a seasoned Customer Service Professional to join our team.The ideal candidate will have 8-12 years of experience in customer service management and a Bachelor's degree in a related field or equivalent work experience.Key ResponsibilitiesManage department operations and supervise professional employees, front line supervisors,...

  • Customer Service Operations Director

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱30,000 - ₱50,000

    Senior Customer Support ManagerWe are seeking a seasoned Senior Customer Support Manager to spearhead our support team, drive operational excellence, and ensure exceptional customer experiences.

  • Director of Operations

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱500,000 - ₱800,000

    Job Title:Operational DirectorJob Overview:As an Operational Director, you will be responsible for overseeing the management of a team to ensure efficient project execution. This role requires strong leadership skills, effective communication abilities, and attention to detail.Key Responsibilities:Manage a team to achieve project goals and objectivesDevelop...

  • HR Shared Services Director

    3 weeks ago

    Taguig, National Capital Region, Philippines Tenet Healthcare Full time

    OverviewJoin to apply for the HR Shared Services Director role at Tenet Healthcare.This role ensures that service level agreements and operational requirements are met and also acts as primary connection between stakeholders and service delivery teams for alignment on strategic objectives, implementations of key initiatives, and overall activities to support...

  • Securities Operations Director

    3 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Overview About the Position: Securities Operations Director (BGC) | Onsite Work Arrangement: Onsite (BGC Taguig) Schedule: Night Shift Role Overview: The Securities Operations Director will oversee teams within Wealth and Investment Management Operations based in Manila. We value teamwork and believe that innovative ideas can come from anyone. By...

  • Securities Operations Director

    4 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    OverviewAbout the Position: Securities Operations Director (BGC) | OnsiteWork Arrangement: Onsite (BGC Taguig)Schedule: Night ShiftRole Overview: The Securities Operations Director will oversee teams within Wealth and Investment Management Operations based in Manila. We value teamwork and believe that innovative ideas can come from anyone. By fostering...

  • HR Shared Services Director

    3 weeks ago

    Taguig, National Capital Region, Philippines Michael Page Full time

    Opportunity to shape HR ops to enhance efficiency & improve employee experienceOpportunity for professional growth and developmentAbout Our ClientThis opportunity is with a large and well established organization operating in the healthcare sector. The company is focused on delivering excellence in its services and maintaining a strong presence in its...