Technical Operations Professional

5 days ago

Manila, National Capital Region, Philippines beBeeoperations Full time $45,000 - $60,000
IT Operations Specialist Job Description

We are seeking a highly skilled IT Operations Specialist to join our team and provide technical assistance and support to end-users.

  • Manage tasks within Microsoft 365 Admin Center and Azure AD, including user account creation, modification, deletion, group management, security configurations, and access controls.
  • Provide technical support and troubleshooting for end-users' hardware and software issues, including laptops and other peripheral devices.
  • Respond promptly to user inquiries, diagnose, and resolve technical problems efficiently, escalating complex issues to appropriate teams if necessary.
  • Assist users with requests related to software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies.
  • Collaborate with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures.
  • Perform regular system maintenance, including monitoring and optimization of system performance, security patches, and software updates.
  • Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles for self-help resources.
  • Handle ad hoc tasks, projects, and assignments as assigned by IT management.
  • Liaise with external vendors and service providers to coordinate support and troubleshoot issues.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Proven experience as an IT Support Specialist or similar role, with a focus on Microsoft 365 and Azure AD administration.
  • Strong knowledge of Microsoft 365 applications, such as Exchange Online, SharePoint, Teams, and OneDrive, and ability to troubleshoot related issues.
  • Familiarity with Azure AD, including user management, security groups, conditional access, and single sign-on configurations.
  • Proficiency in Windows and macOS operating systems, hardware troubleshooting, and software installation and configuration.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues independently or by collaborating with relevant teams.
  • Strong communication skills, both written and verbal, to effectively assist end-users and communicate with vendors.
  • Ability to prioritize and multitask in a fast-paced environment, managing multiple requests and projects simultaneously.
  • Proactive and self-motivated, with a strong customer service orientation and a willingness to learn and adapt to new technologies.
  • Amendable to rotational shift schedule and on-call whenever needed.

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines Operations Full time ₱24,000 - ₱30,000 per year

    Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule: Monday to Friday, 9pm to 5am Manila time, overlaps with US operating hoursEmployment type: PermanentLocation: Makati City, Metro ManilaPay range: We value transparency and want to ensure a good fit for...

  • Livestream Technical Operator

    2 weeks ago

    Manila, National Capital Region, Philippines Irecon Marketing Full time ₱45,000 - ₱50,000 per year

    We are looking for a Livestream Technical Operator to manage the end-to-end technical execution of our TikTok Live and other live selling events. You will be responsible for ensuring every broadcast runs smoothly, with high-quality visuals and audio that keep our audience engaged and drive sales.In this role, you'll handle livestream equipment, operate...

  • Technical Support Professional

    5 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    We are looking for skilled and customer-focused Technical Support Professionals to provide technical assistance and troubleshooting support for a variety of clients across industries.In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and...

  • Technical Support Professional

    4 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱2,500,000 - ₱4,000,000

    IT Technical Specialist">As an IT Technical Specialist, you will play a pivotal role in supporting internal staff and external clients with their computer systems, networks, and software applications.">You will be responsible for troubleshooting technical issues, performing maintenance and updates, and providing user training as needed to ensure seamless...

  • Senior Technical Operations Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱3,500,000 - ₱6,000,000

    Senior Technical Operations AnalystWe are seeking a highly skilled Senior Technical Operations Analyst to join our team. This role will be responsible for performing project implementation and daily operations support of our global enterprise server deployment.The successful candidate will work as part of our operations team, providing 24x7 server and...

  • Technical Support Professional

    5 days ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱800,000

    Remote Technical Support PositionThis is a unique opportunity to work as a remote technical support representative. Our company provides tailored solutions to meet client needs and we are seeking skilled and customer-focused individuals who can provide technical assistance and troubleshooting support for various clients across industries.You will respond to...

  • Remote Technical Support Professional

    5 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Remote Technical Support Specialist OpportunityAre you a motivated and customer-focused professional seeking a challenging role in technical support? We are looking for skilled individuals to join our team as Remote Technical Support Specialists.In this position, you will provide technical assistance and troubleshooting support for various clients across...

  • Technical Support Professional

    4 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱596,381 - ₱801,281

    IT Service Desk Specialists play a pivotal role in ensuring seamless operations within an organization. This position involves working collaboratively with cross-functional teams to provide high-quality technical support to consumers at various levels.ResponsibilitiesMonitor and manage personal and team queue incidents, request ticketing systems, and ensure...

  • Executive Technical Operations Lead

    5 days ago

    Manila, National Capital Region, Philippines beBeeOperations Full time $90,000 - $140,000

    Technical Operations SpecialistJob Description:This is a hands-on technical operations role with executive support responsibilities. You will design and run the operational backbone of our organization, automate away inefficiency, and own tasks from request to verified outcome. You'll partner closely with engineering and leadership, using AI tools and modern...

  • Technical Expert and Support Professional

    5 days ago

    Manila, National Capital Region, Philippines beBeeTechnicalExpert Full time ₱544,884 - ₱732,120

    Job OverviewThis role represents the highest level of technical support, responsible for resolving complex issues that impact our customers.The successful candidate will possess advanced knowledge in various technical domains, including operating systems, networking, cloud platforms, virtualization technologies, databases, scripting languages, and DevOps...