
Technical Operations Professional
5 days ago
We are seeking a highly skilled IT Operations Specialist to join our team and provide technical assistance and support to end-users.
- Manage tasks within Microsoft 365 Admin Center and Azure AD, including user account creation, modification, deletion, group management, security configurations, and access controls.
- Provide technical support and troubleshooting for end-users' hardware and software issues, including laptops and other peripheral devices.
- Respond promptly to user inquiries, diagnose, and resolve technical problems efficiently, escalating complex issues to appropriate teams if necessary.
- Assist users with requests related to software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies.
- Collaborate with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures.
- Perform regular system maintenance, including monitoring and optimization of system performance, security patches, and software updates.
- Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles for self-help resources.
- Handle ad hoc tasks, projects, and assignments as assigned by IT management.
- Liaise with external vendors and service providers to coordinate support and troubleshoot issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience as an IT Support Specialist or similar role, with a focus on Microsoft 365 and Azure AD administration.
- Strong knowledge of Microsoft 365 applications, such as Exchange Online, SharePoint, Teams, and OneDrive, and ability to troubleshoot related issues.
- Familiarity with Azure AD, including user management, security groups, conditional access, and single sign-on configurations.
- Proficiency in Windows and macOS operating systems, hardware troubleshooting, and software installation and configuration.
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues independently or by collaborating with relevant teams.
- Strong communication skills, both written and verbal, to effectively assist end-users and communicate with vendors.
- Ability to prioritize and multitask in a fast-paced environment, managing multiple requests and projects simultaneously.
- Proactive and self-motivated, with a strong customer service orientation and a willingness to learn and adapt to new technologies.
- Amendable to rotational shift schedule and on-call whenever needed.
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