Effective Customer Experience Specialist

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerSuccess Full time $800 - $1,300

Our organization is dedicated to providing the best user experience for our customers. As a Customer Success Manager, you will play a crucial role in ensuring that our customers achieve their objectives and reach success with our products.

  • You will be responsible for developing trust with your assigned customers and providing them with the best possible experience navigating our vast offering of products.
  • Through a clear understanding of their customer's objectives, you can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, and help draw and deliver on an appropriate collaboration roadmap.
Key Responsibilities
  • Support customers by finding solutions to ticket requests
  • Enrich documentation about problem solving, Q&A, onboarding materials
  • Drive campaigns targeting multiple customers through digital touch-points and activities
  • Identify high potential as well as high risk customers from newly onboarded users or customers
  • Onboard new customers and introduce them to our products and support processes
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives
  • Engage with your portfolio of customers to ensure risk identification
  • Collect feedback from customers and format them for review by the product team
Requirements
  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure and Ubuntu in particular is a must
  • Excellent presentation skills
  • Strong organizational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally
We Offer
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others

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