Client Experience Associate
5 days ago
**Job Title:** Client Experience Associate
Overview:
We are seeking a highly skilled and dedicated Client Experience Associate to join our team. As a Client Experience Associate, you will play a vital role in ensuring that our clients receive exceptional support and service.
About the Role:
This is a fantastic opportunity for individuals who thrive in fast-paced environments and are passionate about delivering outstanding customer experiences. Your primary responsibility will be to provide top-notch support to our clients via Zoom sessions.
Your Key Responsibilities:
- Assist Coaches in facilitating smooth Zoom sessions with children.
- Record attendance and track points earned by children during sessions.
- Take detailed notes on significant events and discussions that occur during the sessions.
- Share session assets, including slides, games, music, and other activities, with children.
- Roster creation, record skip sessions in the roster, rescheduling and other tasks delegated by the client.
- Observe the behavior of both Coaches and children during sessions and report any red flags.
- Log any verbal or chat-related concerns or incidents that arise during the session.
What We're Looking For:
We're looking for someone with strong verbal and written communication skills in English. A background in customer service or a related field is a plus. If you're a quick learner, proactive, and can work effectively in a team environment, we'd love to hear from you
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