Senior Customer Experience Associate

4 days ago


Quezon City, National Capital Region, Philippines NTT DATA, Inc. Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Senior Customer Experience Associate. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  • Ensure customer satisfaction and strive to meet service standards.
  • Field calls efficiently and effectively, resolving questions and issues to the satisfaction of our customers.
  • Develop and maintain a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
  • Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
Requirements
  • At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service).
  • At least 1 year of experience using a computer with Windows PC applications.
  • 1 year+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  • 1 year+ months of experience in a role that required effective communication in a professional/office setting.
  • An education level of at least a high school diploma or GED.
Preferred Qualifications
  • Previous insurance industry experience that required knowledge of life insurance and annuity policies.

This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our customers. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.



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