Head of Client Experience

7 days ago


Quezon City, National Capital Region, Philippines UTAK Full time
Job Overview

We are seeking a highly motivated and experienced leader to join our team as a Success Manager Lead. In this role, you will be responsible for developing and executing data-driven strategies for high-quality after sales support.

  • Set and ensure the reach of relevant team KPIs to help maintain excellent performance
  • Act as a liaison between clients and our internal teams, effectively conveying client needs

Key Responsibilities

  • Take on a leadership role by developing and executing data-driven strategies for high-quality after sales support
  • Provide live chat support and troubleshooting to clients in group chats, SMS, emails, etc.
  • Collaborate with cross-functional teams to address and resolve client concerns
  • Disseminate product updates and important information in client group chats

Requirements

  • 2-3 years of leadership experience in business, communications, customer support, or a related field
  • Experience in strong written and verbal communication skills
  • Detail-oriented with a commitment to providing top-notch client experiences


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