Transformational Customer Growth Leader

2 days ago

General Santos, Soccsksargen, Philippines beBeeSuccess Full time ₱5,000,000 - ₱7,500,000

Job Title: Senior Customer Success Executive

Job Description:

As a Senior Customer Success Executive, you will be responsible for driving customer value and satisfaction by ensuring retention, expansion, and long-term growth. You will proactively identify growth opportunities and realize them through upselling, cross-selling, and connected companies' acquisition.

Key Responsibilities:
  • Drive revenue maximization from existing customers by fighting churn, guiding customers to grow (upsell) and cross-sells
  • Proactively identify growth opportunities and realize them through upselling, cross-selling and connected companies' acquisition.
  • Identify and propose process changes needed for customers to continuously improve their efficiency and to support their growth and digitization strategies.
  • Proactively and timely notice and escalate risks. Propose risks mitigation measures and act upon them.
  • Own the customer relationship from board & c-levels downwards to ensure optimal value perception and insights
  • Act as a trusted advisor for customers' top management, Board members and other key decision makers.
  • Run regular business review meetings with decision makers, ensuring customers are knowledgeable about the value Oradian Whole product brings.
  • Collaborate with marketing and sales in networking with financial sector leadership. Increase the number of referrals coming from existing customers.
  • Assist from time to time in sales meetings if needed to promote and demonstrate Oradian service. Attend and present at marketing events.
  • Increase value generation for customers
  • Provide consultancy on best digitization practices for customers going through digital transformation.
  • Design product adoption plans, monitor activities of Product adoption specialists executing on product adoption activities and act as escalation point for product adoption projects.
  • Monitor and act as consultant and escalation point for implementation projects.
  • Constantly challenge customers to think in new and creative ways that enable them to maximize the value of Oradian's services.
  • Provide trainings on best practices and benefits from the system.
  • Share insights about customers' operations and their impact on our product roadmap with the product team.
Required Skills and Qualifications:
  • At least 7 years experience within the banking or fintech sector.
  • Strategic thinking and strong leadership presence
  • Excellent communication skills - both verbal and written
  • Outstanding negotiation skills
  • Experience working in international environment is a plus
Benefits:
  • A fast-paced growing organization with lots of development opportunities.
  • Competitive remuneration package.
  • Challenging tasks with the opportunity to grow your skills.
  • An international environment full of passionate and talented people.
  • The opportunity to drive transformation in one of the most innovative and fastest-growing industries.
  • Extensive travel opportunities.

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