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Email Support Agent

3 weeks ago

Taguig, National Capital Region, Philippines IGT Technologies Full time

About The Role

We are seeking a skilled Email Support Agent to join our team at IGT Technologies Philippines, Inc. in Ayala Alabang, Muntinlupa City. As an Email Support Agent, you will provide exceptional email support to our travel industry clients, responding to their inquiries and resolving their issues in a timely and efficient manner.

Key Responsibilities

  1. Providing high-quality email support to customers in the travel industry
  2. Responding to customer inquiries, troubleshooting problems, and providing solutions
  3. Documenting customer interactions and maintaining accurate records
  4. Escalating complex issues to the appropriate team for further assistance
  5. Contributing to the continuous improvement of our customer service processes and procedures

Requirements

To be successful in this role, you will need:

  1. Excellent communication and interpersonal skills, both written and verbal
  2. Strong problem-solving and critical thinking abilities
  3. Ability to work effectively in a fast-paced, customer-centric environment
  4. Proficiency in using computer systems and software applications
  5. Previous experience in a customer service or call centre environment is preferred, but not required
  6. Fluency in English is a must

Benefits

As an Email Support Agent at IGT Technologies Philippines, Inc., you will enjoy a competitive salary, attractive benefits package, and a vibrant company culture that values teamwork, innovation, and work-life balance.