Email Support Specialist

2 weeks ago


Taguig, National Capital Region, Philippines We Search @ Searchers & Staffers Corp. Full time
About the Role

As an Email Support Specialist at We Search @ Searchers & Staffers Corp., you will play a vital role in delivering exceptional customer experiences through email communication. Your primary responsibility will be to respond to customer inquiries, complaints, and requests in a timely and professional manner.

Your Key Responsibilities Will Include:

  1. Email Response and Resolution: Respond promptly to customer emails, resolving issues efficiently and effectively while maintaining a professional tone.
  2. Personalized Communication: Craft personalized emails to address customer concerns, ensuring clear communication and support throughout the process.
  3. Record Keeping: Maintain accurate records of customer interactions, including requests and activities, to ensure seamless collaboration across departments.
  4. Conflict Resolution: Address customer complaints or concerns with empathy and professionalism, guaranteeing prompt resolution and satisfaction.
  5. Cross-Departmental Collaboration: Work closely with other departments to meet customer needs efficiently and effectively.


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