Phone Service Agent
1 week ago
About Us
PH Global Jet Express Inc. (J&T Express) is a reputable courier service provider that prioritizes efficient and reliable delivery solutions. Our team is committed to meeting the needs of our customers, and we are looking for skilled individuals to join us as Call Center Agents.
Job Description
The Call Center Agent will be responsible for handling customer inquiries, providing support, and resolving issues to ensure customer satisfaction. This includes managing phone calls, responding to emails, and maintaining accurate customer records.
Key Responsibilities
- Handle customer inquiries and provide timely support
- Resolve customer issues and concerns
- Maintain accurate customer records
- Work collaboratively with team members
- Utilize computer literacy to manage tasks and data
Requirements
- Experience in Customer Service Representatives and Customer Support
- Strong Customer Satisfaction and Interpersonal Skills
- Proficiency in Computer Literacy
- Excellent communication skills, both written and verbal
- Ability to handle high-stress situations calmly and effectively
- Prior experience in a call center or similar environment is a plus
- High school diploma or equivalent; additional qualifications will be a plus
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