Current jobs related to IT Help Desk Technician - Cebu City, Central Visayas - CallTek

  • Help Desk Specialist

    20 hours ago

    Mandaue City, Central Visayas, Philippines MICRODATA SYSTEMS AND MANAGEMENT INC. Full time

    Job Description for Help Desk Specialist at MICRODATA SYSTEMS AND MANAGEMENT INC.About the RoleWe are seeking a highly skilled and knowledgeable Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for troubleshooting and resolving technical issues with computers, phones, tablets, and other devices.Main...

  • Help Desk Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    We are seeking a highly skilled Help Desk Specialist to join our team at Talent Outsourcing Channel Solutions.Job DescriptionThe ideal candidate will be responsible for handling customer inquiries, providing exceptional support, and ensuring customer satisfaction.Answering phone calls and responding to emails in a timely manner.Providing technical...

  • Help Desk Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines Neksjob Full time

    About Our CompanyNeksjob is a leading provider of customer service solutions, committed to delivering exceptional results and exceeding customer expectations.Job SummaryWe are seeking a highly motivated and experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to customers via...

  • Help Desk Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    About the JobWe are looking for a Help Desk Specialist to provide exceptional customer service and support to our clients. As a Help Desk Specialist, you will be the first point of contact for customers who need assistance with our products or services.Responsibilities:Respond to customer inquiries in a prompt and professional manner.Troubleshoot common...

  • IT Help Desk Professional

    4 days ago

    Cebu City, Central Visayas, Philippines QBE Insurance Group Full time

    Qualifications and ExperienceTo be successful in this role, you will need to have prior experience in an ITIL based environment and IT Help desk/Service Desk experience.Education: Tertiary Degree or equivalent combination of education and work experience.Preferred Qualifications: IT or engineering qualification.

  • Help Desk Specialist

    6 days ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    We are looking for a talented Help Desk Specialist to join our team at Talent Outsourcing Channel (TORCH) Solutions. As a Satellite account handler, you will play a critical role in ensuring seamless customer interactions and resolving technical issues promptly.Job OverviewYour primary responsibility will be to handle customer inquiries, provide expert-level...

  • IT Help Desk Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Drake International Philippines Full time

    One of Drake's top IT clients is looking for an IT Help Desk Team Lead who thrives on promoting process improvements, standardization, and effective communication while driving excellence in outsourced IT support operations.Responsibilities:Conduct direct observation and analysis of Level 1 Help Desk operations to document current workflows, troubleshooting...

  • IT Help Desk Specialist

    2 days ago

    Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time

    We are looking for an IT Help Desk Specialist to join our team at Australian Outsource Desk Inc. In this role, you will be responsible for providing technical support to customers, resolving their issues in a timely and professional manner.ResponsibilitiesRespond to customer inquiries and concerns via phone, email, or chatResolve technical issues through...

  • Information Technology Help Desk Manager

    7 days ago

    Cebu City, Central Visayas, Philippines Vervent Full time

    Information Technology Help Desk ManagerVervent Sibulan, Central Visayas, PhilippinesThis is a full-time, on-site role in Sibulan for an Information Technology Help Desk Manager at Vervent. The Help Desk Manager will be responsible for assisting the Director of IT Operations with managing and overseeing all areas of Vervent's help desk, including tickets,...

  • Help Desk Support

    2 weeks ago

    Cebu City, Central Visayas, Philippines DRM Outsourcing Company Full time

    Job DescriptionThe Help Desk Support role will be responsible for handling inquiries, troubleshooting issues, and proposing systemimprovements from customers and all employees who utilize our core and business systems. We are seeking individualswho can contribute to improved system user satisfaction and ensure stable system operation.Specific...

  • Help Desk Support Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Welcome to Neksjob Corporation, where we're dedicated to delivering exceptional customer experiences. We're currently seeking Help Desk Support Specialists to join our team.About Our CompanyNeksjob Corporation is a forward-thinking company that's passionate about making a difference in the lives of our customers. Our Help Desk Support Specialists play a...

  • Help Desk Engineer Position

    4 days ago

    Cebu City, Central Visayas, Philippines Supporting Enterprises Full time

    We are looking for a highly skilled Help Desk Engineer Position candidate to join our team at Supporting Enterprises. As a Help Desk Engineer, you will be responsible for troubleshooting and resolving complex technical issues for our customers.Job Overview:This role requires a deep understanding of e-commerce platforms and related technologies.You will...

  • Help Desk Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines TORCH Solutions Full time

    We're seeking a Help Desk Specialist to join our team at TORCH Solutions. In this role, you'll be responsible for providing technical assistance and support to our customers.Key Skills and Qualifications:Excellent communication and interpersonal skillsFriendly and professional demeanorStrong problem-solving and critical thinking abilitiesProficiency in using...

  • Help Desk Professional

    7 days ago

    Cebu City, Central Visayas, Philippines Neksjob Full time

    Job SummaryWe are seeking a highly motivated Help Desk Professional to join our team at Neksjob. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.About the Role:You will work closely with an international team to troubleshoot and resolve technical issues.You will communicate...

  • Help Desk Professional

    3 days ago

    Cebu City, Central Visayas, Philippines Quantum Sourcing Full time

    Job Overview:We are looking for talented individuals to join our team as Help Desk Professionals. In this role, you will be responsible for providing top-notch customer support and resolving issues efficiently.About the Role:Handle customer inquiries and complaints via various channels, including phone, email, and live chat.Provide clear and concise...

  • Help Desk Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines Neks Job Philippines Full time

    Neks Job Philippines is seeking a highly skilled Help Desk Specialist to join our team.About the PositionIn this role, you will be responsible for providing exceptional customer service and support to our clients.You will respond to incoming calls, emails, and other forms of communication from customers, addressing their queries and resolving any issues they...

  • Technology Help Desk Associate

    4 days ago

    Cebu City, Central Visayas, Philippines QBE Insurance Group Full time

    Technology Help Desk AssociateApply locations: Cebu, PhilippinesTime Type: Full timePosted on: Posted 2 Days AgoJob Requisition ID: 330732Primary DetailsThe purpose of this role is to deliver exceptional customer service and technical support to both internal and external users globally through various communication channels. This includes handling IT...

  • Help Desk Professional

    3 days ago

    Cebu City, Central Visayas, Philippines Neks Job Philippines Full time

    About UsNeks Job Philippines is a leading customer service provider that delivers exceptional experiences for our clients. Our team is passionate about making a difference in the lives of customers and driving business growth.Job RoleWe are seeking highly skilled Help Desk Professionals to join our team at our Cebu site. As a key member of our customer...

  • Help Desk Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines TORCH SOLUTIONS Full time

    Position SummaryTORCH SOLUTIONS is seeking a talented Help Desk Specialist to join our team. In this role, you will be responsible for providing technical support to customers via phone, email, or chat. We are looking for someone with a strong passion for technology and a desire to deliver exceptional customer experiences.About the TeamOur team is made up of...

  • Help Desk Representative in Philippines

    3 days ago

    Cebu City, Central Visayas, Philippines Metacom Full time

    OverviewWe are Metacom, a leading company in the industry, and we are looking for a talented individual to join our team as a Help Desk Representative in Cebu.Job ResponsibilitiesThis role involves interacting with customers, resolving their queries and concerns in a timely and professional manner.RequirementsHS Grad (old curriculum) / SHS GradExcellent...

IT Help Desk Technician

7 days ago

Cebu City, Central Visayas, Philippines CallTek Full time

At CallTek, we strive to deliver exceptional customer experiences through our skilled and dedicated Technical Support Representatives.

Job Summary
  • This is an exciting opportunity to join our customer support team and contribute to the success of our organization.
Key Responsibilities:
  1. Provide technical assistance and support to our clients, resolving technical issues and ensuring a positive experience with our products and services.
  2. Troubleshoot and diagnose technical issues, using your analytical skills to identify solutions.
  3. Document all interactions with customers in our ticketing system, ensuring accurate records of issues and resolutions.
  4. Collaborate with other technical support team members to ensure timely resolutions and stay up-to-date with product knowledge and company policies.
  5. Contribute to the creation and updating of user manuals, FAQs, and other help documentation to enhance the customer experience.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Proven experience in technical support or customer service.
  • Excellent communication skills and the ability to work independently.
  • Strong problem-solving skills and a basic understanding of networking principles and software installation processes.