Dedicated Customer Support Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,000,000 - ₱4,000,000
About the Job

We are seeking a skilled Customer Service Representative to join our team. As a remote Customer Service Agent, you will play a vital role in delivering exceptional customer support and ensuring a seamless experience for our clients.

This is a full-time opportunity that requires a strong commitment to providing timely and accurate responses to customer inquiries via phone, email, and chat. You will troubleshoot and resolve customer issues efficiently, maintain a thorough understanding of our products and services, and document customer interactions and issue resolutions in our CRM system.

Key responsibilities include:

  • Providing timely and accurate responses to customer inquiries
  • Troubleshooting and resolving customer issues efficiently
  • Maintaining a thorough understanding of our products and services
  • Documenting customer interactions and issue resolutions in our CRM system

You will work closely with team members and supervisors to ensure a seamless customer service experience. A strong problem-solving and troubleshooting ability, combined with excellent verbal and written communication skills, are essential for success in this role.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Prior experience in a customer service role, preferably in a remote or night shift setting
  • Experience with CRM software and customer support tools
  • Excellent verbal and written communication skills in English
  • Strong problem-solving and troubleshooting abilities
  • Able to manage multiple tasks and priorities in a fast-paced environment

Benefits

This role offers the flexibility of remote work, making it ideal for candidates who excel in a virtual work environment. You will have the opportunity to work closely with a dedicated team and contribute to the success of our organization.

Work Conditions

This is a remote position that requires night shift hours to cater to our global customer base. We are actively pooling for full-time opportunities.

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