Dedicated Customer Support Representative

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱6,000,000 - ₱8,000,000
Job Overview

We are seeking a dedicated customer service professional to provide exceptional support to our customers via various communication channels. This role requires strong interpersonal skills, with the ability to resolve issues efficiently and effectively.

Key Responsibilities
  • Respond promptly to customer inquiries, ensuring all concerns are addressed in a timely manner.
  • Utilize critical thinking skills to resolve complex customer complaints and issues.
  • Collaborate with internal teams to facilitate seamless order updates and supplier coordination.
  • Communicate clearly and professionally with customers through phone, email, live chat, and social media platforms.
  • Contribute to quality, compliance, and performance goals by maintaining high standards of customer service.
Requirements
  • Fluency in Dutch and English is essential for this role, both spoken and written.
  • A calm and composed demeanor when interacting with customers is crucial for providing excellent service.
  • The successful candidate will have basic computer skills and be able to learn new software quickly.
  • Previous experience in customer service or contact centers is preferred but not mandatory.

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