Technical Support Professional

5 days ago


Davao City, Davao, Philippines GLOBAL MOBILTY Full time
About the Role

In this exciting role, you will work closely with our team to deliver exceptional IT support services to our customers. As an IT Technical Support Specialist, you will be responsible for troubleshooting technical issues, providing help desk support, and performing system maintenance tasks.

Responsibilities Include:
  • Troubleshooting and Help Desk Support:
  • Resolve technical issues efficiently and effectively, ensuring minimal downtime and maximum customer satisfaction.
  • Respond to support requests from users, either through email, phone, or ticketing systems.
  • System Maintenance and Configuration:
  • Perform routine system checks and maintenance tasks to prevent technical issues and ensure optimal system performance.
  • Set up new devices, install software applications, and configure systems to meet user needs.
  • Network Support and Documentation:
  • Troubleshoot network connectivity issues and assist with network setup and monitoring.
  • Maintain accurate records of issues, resolutions, and system updates to track progress and identify areas for improvement.
  • Training and Security:
  • Assist users with IT best practices and basic troubleshooting steps to enhance their technical skills.
  • Conduct training sessions for new tools or systems and implement IT policies to ensure a secure and compliant IT environment.


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