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Key Account Management Specialist Role

The successful candidate will play a pivotal role in managing customer accounts, ensuring seamless communication between clients and internal teams. This position combines strategic account management, order processing, and performance monitoring to optimize customer experiences and drive business growth.

Key Responsibilities:

  • Account Management: Manage client relationships, resolve complex issues within standard SLAs, and maintain strong communication with internal stakeholders.
  • Logistics and Order Management: Address concerns related to abnormal tracking descriptions, ensure logistics updates reflect delivery status, and collaborate with logistics to resolve discrepancies promptly.
  • Package Resolution: Manage cases of lost packages, address situations where buyers receive damaged goods, and coordinate with carriers and internal teams to expedite resolutions and enhance customer satisfaction.
  • Shop Performance and Review: Monitor compliance and performance, focus on maintaining correct shop performance scores, and address malicious reviews to protect seller reputation.
Required Skills and Qualifications

The ideal candidate should possess the following skills and qualifications:

  • College graduate (Diploma holder) with 1-2 year(s) of relevant experience in a similar function and environment — B2B, account management, seller support (eCommerce), business development, and other client-facing roles.
  • Proven track record of managing client relationships, resolving complex issues within standard SLAs, and possessing excellent communication and interpersonal skills.
  • Ability to manage multiple tasks, negotiate effectively, navigate changing business needs, and demonstrate a growth and learning mindset.
Benefits

Our organization offers the following benefits:

  • Opportunities for learning and development.
  • A fun and competitive working environment.
Work Location

Concentrix Bridgetowne (Quezon City)

Job Details
  • Seniority level: Associate.
  • Employment type: Full-time.
  • Job function: Product Management, Sales, and Business Development.
  • Industries: Outsourcing and Offshoring Consulting.