Customer Experience Specialist

1 day ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Service Delivery Coordinator Role

The Service Delivery Coordinator is responsible for delivering exceptional customer service and ensuring the timely resolution of customer inquiries. This role requires a high level of communication, problem-solving, and organizational skills.

Key Responsibilities:

  • Provide first-level support via multiple channels, including phone, email, and chat
  • Accurately deliver services as part of Vocus' product catalogue
  • Ensure all communications are accurately and thoroughly documented into the Support Ticketing system
  • Develop and maintain relevant knowledge and skills to be able to create solutions to technical/application customer problems and queries
  • Responsible for the completion of all assigned cases ensuring customer satisfaction and quality control

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in using multiple software applications and systems

Benefits:

  • Opportunity to work with a dynamic team
  • Professional development and training opportunities
  • Competitive compensation and benefits package

Other Opportunities:

  • Active self-development such as participation in workshops, courses, and certifications where applicable
  • Compliance with continuous improvement initiatives, management systems, and established processes

Join Our Team:

Apply now to become a part of our dedicated team and take advantage of this exciting opportunity to grow your career.

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