VIP Services Team Lead

5 days ago


Cebu City, Central Visayas, Philippines NUSTAR Resort Full time
Job Description

The Senior Customer Experience Manager will play a key role in ensuring the delivery of exceptional guest experiences at NUSTAR Resort. The successful candidate will be responsible for leading a team of hospitality professionals, providing coaching and guidance to enhance their skills and performance.

This is an exciting opportunity for a results-driven individual who is passionate about delivering outstanding customer service and has experience in leading high-performing teams. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests alike.

The Senior Customer Experience Manager will work closely with other departments to ensure seamless delivery of services, including accommodation, dining, and entertainment. A key focus area will be on identifying opportunities for process improvement and implementing changes that enhance the overall guest experience.

  • To lead and manage a team of hospitality professionals, providing coaching and guidance to enhance their skills and performance.
  • To work closely with other departments to ensure seamless delivery of services, including accommodation, dining, and entertainment.
  • To identify opportunities for process improvement and implement changes that enhance the overall guest experience.
  • To maintain open communication with all departments in relation to operations, duties, and planning.


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