Service Desk Team Lead

One of Drake's top IT clients is looking for an IT Help Desk Team Lead who thrives on promoting process improvements, standardization, and effective communication while driving excellence in outsourced IT support operations.Responsibilities:Conduct direct observation and analysis of Level 1 Help Desk operations to document current workflows, troubleshooting...

Job Overview:We are seeking a highly skilled IT Service Desk Lead to join our team at Dynamix. In this role, you will be responsible for managing and overseeing the escalation process for any support issue, ensuring timely resolution and collaboration with teams to address complex issues.Key Responsibilities:Ticket Management: Efficiently handle and oversee...

We are looking for a talented IT Service Desk Team Member to join our FIS Global Solutions Philippines, Inc. team.Key ResponsibilitiesThe IT Service Desk Team Member will be responsible for performing monitoring and operational management functions for associated hardware and software within a 24x7 processing environment.This includes recognizing and...

As a Service Desk Escalation Lead, you will be responsible for managing and overseeing the escalation process for any support issue. This includes prioritizing and assigning tickets, ensuring timely resolution, and collaborating with teams to address complex issues. Strong communication and problem-solving skills are crucial in this role.Your profileKey...

Your missionAs a Service Desk Escalation Lead, you will be responsible for managing and overseeing the escalation process for any support issue. This includes prioritizing and assigning tickets, ensuring timely resolution, and collaborating with teams to address complex issues. Strong communication and problem-solving skills are crucial in this role.Your...

Job Overview:Eteam Workforce Private Corporation seeks a highly skilled Technical Service Desk Manager to lead a team of IT Analysts and provide world-class customer service.Responsibilities:• Lead a team of 20-30 skilled IT Analysts, coaching and developing them to deliver exceptional customer service.• Oversee the day-to-day operation of the assigned...

About AvePointWe are a global leader in data security, governance, and resilience. Our mission is to provide a robust data foundation and enable organizations to collaborate with confidence.As a Senior Service Desk Analyst, you will be part of our team that helps clients leverage Microsoft Technologies to achieve more. You will work directly with our...

Kinettix Cebu, Central Visayas, PhilippinesIT Service Desk AssociateThe IT Service Desk Associate will be responsible for providing technical support, troubleshooting IT issues, and ensuring smooth IT operations. The ideal candidate should have at least one year of experience in IT support, strong problem-solving skills, excellent communication, and a...

About the RoleThe Service Desk Expert will play a crucial role in ensuring that our clients receive timely and effective technical support. As a member of our support team, you will be responsible for resolving complex IT issues, configuring software and hardware, and providing exceptional customer service.Key Skills Required:Excellent troubleshooting skills...

About the Role:We are looking for a Customer Support and Technical Expert to join our team at QBE Insurance Group. As a key member of our IT department, you will be responsible for delivering exceptional customer service and technical support to internal and external users globally.Key Responsibilities:Provide technical support to end-users on software...

Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: CebuSalary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:· Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all...

We are seeking a highly skilled Technical Service Desk Professional to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for providing technical assistance to our customers via various channels, including phone, email, and chat.Job Summary:The successful candidate will possess excellent problem-solving...

FIS Global Solutions Philippines, Inc. is seeking a seasoned Service Desk Operations Manager to oversee our technical support operations.ResponsibilitiesThe Service Desk Operations Manager will be responsible for analyzing problems/trends with client systems and applications and taking steps to avoid recurrence.This includes contributing to existing and...

Hybrid - Cebu Fresh Graduate/Student Bachelor Full-timeJob DescriptionDescriptionAbout The OpportunityThis Service Desk Analyst position is a Remote Philippines based role.At Netrix Global, the Service Desk Analyst will provide timely and accurate tier one technical support to all clients generated from calls and emails, as well as ticket escalations and...

About the RoleThe successful Service Desk Specialist will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.Handle complaints and provide appropriate solutions within set time limits.Manage large volumes of incoming calls with ease.Foster strong relationships with customers through effective...

About Our CompanyNeksjob is a leading provider of customer service solutions, committed to delivering exceptional results and exceeding customer expectations.Job SummaryWe are seeking a highly motivated and experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to customers via...

• College Undergraduate/Bachelor's degree in any field• At least 1-2 years' service desk experience with Service Now background in a BPO setting• Must have Service Now knowledge• Availability: ASAP joiner is advantage• Work Set up: Hybrid• Amenable to work in graveyard shift, shifting schedules including holidays and weekendsTower Description:•...

Eteam Workforce Private Corporation is seeking a highly skilled Service Desk Specialist to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.Key ResponsibilitiesThe successful candidate will be responsible for providing top-notch customer service, responding to customer...

Gratitude Philippines is seeking a skilled Service Desk Operations Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers via phone, email, and chat.Job Description:Provide timely and effective resolution to customer inquiries and issues.Utilize ServiceNow to...

We are looking for a talented Software Development Team Lead to join our team at E-team Workforce Private Corporation.About the Role:Leading a team of developers to design, build, and configure applications that meet business process and application requirementsCollaborating with the team to develop and implement solutions that align with business...