Customer Experience Specialist
3 days ago
Unlock Your Potential in a Support Role
Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and enjoy working in a dynamic environment?
In this role, you will play a critical part in ensuring seamless adoption and use of our products by providing post-sales support to clients. You will serve as a vital feedback loop, enabling us to refine and improve our offerings.
Key Responsibilities:
- Offer billing, quoting, and licensing support to internal sales teams and external customers.
- Deliver outstanding customer service that delights our clients.
- Stay up-to-date with new systems and processes to support Enterprise customers' post-sales activities.
- Collaborate with a distributed team and other departments to ensure a seamless customer experience.
- Be adaptable and ready to adjust plans quickly while prioritizing the customer's needs.
- Utilize your innovative mindset to identify process gaps and recommend effective solutions and improvements.
Requirements:
- Extensive background in customer and sales support through various channels.
- Strong customer service skills with empathy, positive language, attentiveness, and active listening.
- Experience creating quotes and supporting end-to-end order management processes.
- Excellent written and spoken English, conveying technical issues in non-technical terms.
- Ability to work under pressure and adapt to high volumes and demands.
- Robust multitasking skills with strong attention to detail.
- Capacity to identify process gaps or conflicts and propose effective solutions.
- A positive attitude, timely execution, and a sense of urgency.
- Flexibility to shift between tasks with ease and proficiency.
- Deep understanding of software billing and licensing.
- Familiarity with ERP systems and Salesforce is essential.
- Previous B2B or B2C support experience providing billing and licensing support.
- Demonstrated talent in inspiring change from customer feedback.
Preferred Qualifications:
- Familiarity with our suite of products, particularly Jira Service Desk and Confluence.
- Experience in the enterprise software industry.
- Background in process improvement and project management.
What We Offer:
We provide a wide range of benefits and perks designed to support your well-being, engage you with your local community, and foster a healthy work-life balance. Explore our offerings at go.atlassian.com/perksandbenefits.
About Us:
We're driven by a shared goal: unlocking every team's potential. Our software helps teams worldwide, and our solutions cater to diverse work styles. Team collaboration through our tools makes complex tasks achievable together.
We believe in embracing diversity and inclusion, ensuring our products and culture reflect everyone's perspectives and experiences. We never discriminate based on race, religion, national origin, gender identity, sexual orientation, age, marital, veteran, or disability status. All information will be kept confidential according to EEO guidelines.
To ensure the best experience, we can provide accommodations or adjustments during the recruitment process. Simply inform our Recruitment team during your conversation with them.
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