Chief Customer Experience Representative
2 days ago
Are you passionate about delivering exceptional customer experiences?
Job OverviewAs a Customer Support Specialist, you will be the primary point of contact for customers via various communication channels, including phone, email, and online platforms.
Your key responsibilities will include:
- Providing accurate product information, quotations, and order status updates to customers.
- Assisting customers with technical queries and escalating complex issues where necessary.
- Managing customer complaints in a professional and timely manner to ensure resolution and satisfaction.
In order to excel in this role, you will need:
Requirements- Minimum 2 years of previous experience in customer support or related fields.
- Strong communication skills with a professional phone and email manner.
- High attention to detail with excellent data entry accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Experience with ERP/CRM systems is highly desirable.
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