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Customer Experience Coordinator

1 week ago

Manila, National Capital Region, Philippines Metacom Full time
Job Description

We are seeking a skilled International Ticketing Officer CSR Dayshift to join our team at Metacom. In this role, you will play a crucial part in delivering exceptional customer experiences for our clients.

Key Responsibilities:

• Provide personalized travel consultations to clients, ensuring they have a comprehensive understanding of their trip itinerary, including necessary documents and requirements.
• Offer expert advice on local weather conditions, customs, and popular attractions, enhancing the overall travel experience for our clients.
• Proactively identify and address any changes or issues that may arise during the planning process, providing seamless alternative booking arrangements as needed.

Requirements:

This role requires strong communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds. You should be highly organized, detail-oriented, and able to work effectively in a fast-paced environment. Additionally, proficiency in handling multiple tasks simultaneously and adapting to changing priorities is essential.

About Us:

At Metacom, we are dedicated to providing unparalleled customer service and exceeding expectations. We offer a dynamic and supportive work environment that fosters growth and development. If you are passionate about delivering exceptional travel experiences and are committed to excellence, we encourage you to apply for this exciting opportunity.

Benefits:

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.