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Customer Service Representative

2 months ago


Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time

We are seeking highly motivated and customer-oriented individuals to join our dynamic team as Customer Service Representatives (CSRs) for a Telco Account on a seasonal basis. This is a full-time position based in a fast-paced environment, offering the opportunity to provide exceptional customer service and support to our valued clients.

Key Responsibilities
  • Respond to inbound customer inquiries and requests via phone, email, or chat channels
  • Resolve customer issues and concerns in a timely and professional manner
  • Provide accurate information about products and services
  • Upsell and cross-sell relevant products and services to customers
  • Maintain detailed records of customer interactions
  • Adhere to established policies, procedures, and quality standards
  • Collaborate with team members to ensure a seamless customer experience
Requirements
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Proficiency in English and the local language
  • Enthusiasm, patience, and a genuine passion for customer service
  • Willingness to work in a fast-paced, dynamic environment
  • Basic computer skills and familiarity with customer relationship management (CRM) tools
About Us

We are committed to providing our employees with a rewarding and supportive work environment. You can expect competitive compensation, opportunities for career advancement, and a range of benefits including health insurance, retirement plans, and paid time off. We also prioritize work-life balance and offer flexible scheduling options to help you achieve your personal and professional goals.