Ultimate Customer Success Operations Expert

1 day ago

Caloocan City, National Capital Region, Philippines beBeeOperations Full time $150,000 - $200,000

We're looking for a Customer Success Operations Manager to join our team.

The ideal candidate will play a pivotal role in shaping how customer-facing teams deliver value and scale with growth. This is an opportunity to own the systems and processes at the heart of our customer journey.

This role is ideal for someone who wants to make a visible impact: you'll design and optimize how we track customer health, drive renewals, and surface insights that influence company strategy.

You'll be the person who ensures that Gainsight, Salesforce, and our broader CS tech stack are powering not just day-to-day efficiency, but long-term retention and expansion.

Key Responsibilities
  • Define workflows that support Customer Success, Support, and Onboarding teams.
  • Standardize playbooks, renewal processes, health scoring models, and customer journey maps.
  • Act as the primary administrator and owner of Gainsight and Salesforce for the CS org.
  • Manage integrations between Gainsight, Salesforce, Zendesk, and other CS tooling.
  • Drive automation to reduce manual work and improve efficiency.
  • Build and maintain reporting dashboards for leadership (adoption, renewals, churn, NPS, expansion).
  • Track KPIs and provide insights that drive customer outcomes and operational efficiency.
Requirements
  • A motivated individual who takes initiative.
  • An analytical mindset with ability to turn data into actionable insights.
  • Experience with SaaS / subscription business models.
  • At least 5 years of experience in Customer Success, RevOps, or related operations role.
  • Exposure to renewal forecasting and customer revenue operations.
  • Hands-on Gainsight administration and strong Salesforce skills (reports, dashboards, workflows, object customization). Zendesk preferred.
  • A proven track record of designing scalable processes for customer-facing teams.

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