Customer Service Technical Specialist

8 hours ago

San Fernando, Central Luzon, Philippines beBeeExpert Full time ₱3,000 - ₱6,000
Job Summary

The role of a Technical Support Expert involves being the primary point of contact for customers, providing high-quality technical assistance and ensuring an excellent experience with our products and services.

Main Responsibilities
  • Deliver timely and accurate support through Zendesk tickets and calls.
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.
Key Competencies
  • Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
  • Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.
  • Collaborate with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
  • Participate in team training, mentorship, and development sessions to enhance your skills.
Requirements
  • 2-3 years of technical support experience.
  • Previous experience troubleshooting hardware and software remotely is required.
  • Exceptional English language written and verbal communication skills.
  • Strong problem-solving skills with a customer-first mindset.
  • Ability to troubleshoot technical issues in a clear, concise manner.
Preferred Qualifications
  • Familiarity with Zendesk support ticketing systems.
  • Background in photography, software, or event-related technology is beneficial.
  • Proactive and resourceful in identifying solutions.
  • Comfortable working in a remote team environment.
  • Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
  • Empathy and patience when dealing with customer challenges.

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