Onboarding Experience Manager
4 days ago
About Us
At SupportNinja, we empower businesses to deliver exceptional customer experiences through technology and data-driven insights. Our mission is to transform the way companies interact with their clients.
The Role
- We are seeking a highly skilled Technical Onboarding Specialist to join our team in Metro Manila.
- As an Onboarding Specialist, you will be responsible for guiding new clients through the set-up and training process of our innovative GoHighLevel CRM platform.
- You will provide hands-on support and training to help clients unlock the full potential of the platform.
- Your role is crucial in driving the success of our clients and the overall growth of our business.
What You'll Be Doing
- Proactively manage the onboarding process for new clients.
- Provide detailed records of client interactions and onboarding progress.
- Collaborate with the sales and customer success teams to ensure a seamless client journey.
- Identify opportunities to streamline and improve the onboarding workflow.
What We're Looking For
- A strong working knowledge of CRM platforms, with proficiency in GoHighLevel a distinct advantage.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Demonstrated problem-solving skills and a customer-centric mindset.
- Ability to work independently and as part of a team to achieve shared goals.
- Strong organisational skills and attention to detail.
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