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Onboarding Solutions Manager

1 week ago

Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full time

About the Position:

The Onboarding Solutions Manager will play a critical role in delivering exceptional customer experiences and ensuring seamless onboarding processes at Smartly. As a key member of our Onboarding team, you will develop and implement tailored onboarding plans for new customers, collaborate closely with Sales and Customer Success teams, and serve as a subject matter expert on Smartly's products and services.

Main Responsibilities:
  • Develop and execute customized onboarding plans for new customers, leveraging expertise in digital advertising platforms and tools.
  • Collaborate with cross-functional teams to deliver optimal onboarding solutions, streamlining customer workflows and optimizing efficiency.
  • Take ownership of technical execution, ensuring successful onboarding and fostering a culture of collaboration and open communication.
  • Create engaging content, including presentations and reports, to communicate onboarding plans and account strategies to customers.
Required Skills:
  • 3-5 years experience in digital advertising or a related field.
  • Strong understanding of Google Sheets and its features.
  • Excellent problem-solving skills, with the ability to navigate complex situations.
  • Self-motivated and proactive, with the ability to work independently and prioritize tasks.