Retail Onboarding Lead

7 days ago


Manila, National Capital Region, Philippines StoreHub Full time
Job Description

This role involves leading the onboarding team to ensure seamless execution of onboarding processes, meeting SLA targets and maintaining high-quality service delivery. The ideal candidate will have strong leadership and team-building abilities, excellent communication skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities

The Onboarding Team Lead will be responsible for:

  • Leading and managing the onboarding team to achieve high-performance goals.
  • Ensuring seamless execution of onboarding processes.
  • Engaging with merchants to strengthen relationships and address inquiries.
  • Reassigning tasks and adjusting deliverables as necessary to ensure timely completion of onboarding activities.
Requirements

We're seeking an individual with:

  • Strong leadership and team-building abilities.
  • Excellent communication skills.
  • A deep passion for delivering outstanding customer experiences.
  • Strong data analysis skills to track and interpret key performance metrics.
About StoreHub

StoreHub is a dynamic organization that values diversity and inclusion. We offer a range of benefits and opportunities for career growth and development.


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