BPO Operations Leader

A candidate must have competent leadership skills to help the team to improve and develop efficiently. Take the lead to OBP by clicking the apply button nowJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced...

Engagement Manager (BPO – TELCO)Location: Pasig (Onsite)Work Schedule: Night ShiftSalary: Up to 70,000 to 90,000Qualifications:Solid leadership experience as a Senior Team Leader, Assistant Manager, or Operations ManagerPreferably with sales account experience in the BPO industryStrong people management, coaching, and performance monitoring skillsWilling...

Leadership Role in Client Experience Transformation">This pivotal leadership position will drive transformation of our client experience division into an outcome-focused organization.You will guide how we deliver exceptional client outcomes by embedding best practices across our services, incorporating AI & technology, and driving continuous improvement and...

We are seeking aBPO Trainer (Associate–Specialist Level)to join our growing team in Ortigas, Pasig City. The Trainer will be responsible for facilitatingNew Hire Training, refresher programs, and upskilling initiativesto ensure that employees meet performance expectations and deliver excellent customer service.This role is ideal forcurrent BPO agents or...

BPO Trainer – Key ResponsibilitiesTraining Delivery: Conduct onboarding and refresher sessions for new and existing employees, utilizing various instructional methods to enhance learning.Curriculum Development: Create and update training materials to ensure alignment with current processes and industry standards.Performance Evaluation: Assess trainee...

Job OverviewWe are seeking a detail-oriented and data-driven Reports Analyst with at least 3 yearsof experience in a BPO setting to support our operations teams. This role is critical ingenerating accurate, timely, and actionable reports that provide visibility into key metricsacross service delivery, quality assurance, and other areas of operations.The...

Healthcare Leadership OpportunityWe are seeking a seasoned Team Lead BPO Healthcare to oversee the delivery of exceptional customer experiences.About the RoleLead and manage a team of Customer Service Professionals, driving results-oriented strategies to achieve business objectives.Rapidly respond to clients on process-related queries and effectively manage...

Job Title: Senior Business Insight ManagerKey ResponsibilitiesDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global operations.Align transformation initiatives with strategic business objectives , driving outcomes around productivity, utilization, SLA adherence, and CX...

Job Title: Financial Operations LeaderAs a seasoned financial professional, you will play a pivotal role in driving business growth and profitability by effectively managing complex multi-entity operations and providing strategic financial insights.This leadership position requires an individual with expertise in financial management, particularly within the...

About the job: HR Manager (Ortigas) | Onsite Work Setup: 100% Onsite Schedule: shift Location: Ortigas Non-negotiables:At least 3 years' experience as HR Manager in a BPO setup Must have experience with end-to-end talent acquisition for both volume and support leadership for BPO roles Champion in ER, EE, and Comp & Ben ...