Team Leader BPO

2 weeks ago

Pasig, National Capital Region, Philippines Offshore Business Processing Full time
A candidate must have competent leadership skills to help the team to improve and develop efficiently. Take the lead to OBP by clicking the apply button now

Job Summary

HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning

Responsibilities
Develop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive key behaviors and motivate employees
Provide work direction of all team members on enhancing organization performance and career progression
Manage the day to day operation of the accounts of the company
Manage staffing level to ensure that staffing needs meets business requirements
Manage and coordinate workflow to achieve established business targets and objectives.
Develops action plan, key projects and initiative to bridge gaps.
Ensure that all performance and service standards are met in the areas of quality, processing time and productivity
Attend regular meetings with management to improve productivity, product knowledge, and customer satisfaction
Deliver complex client engagements that help identify, design, and implement creative business solutions for the company
Submit weekly and monthly report to the Team Manager / Director of Business Operations
Address the needs, concerns, performance issues, motivation issues, and conflicts of the Teams
Partner with Human Resources, Training and Quality departments to develop and implement policies and programs to support the company's business strategies
Enhance overall value through assessing service level operation efficiencies and stream lining processes to ensure that our requirements are met in a cost-effective manner
Keep customer needs at the forefront of all business strategies, initiatives and decisions and evaluate all actions in terms of their value to the customer
Understand customer service level agreements as assigned

Requirements
Candidate must have a minimum of 3 years' experience as a Team Leader in a BPO environment
Possesses excellent communication skills: listening, verbal and written. Proficient in MS Office, Strong PowerPoint and Excel skills
Demonstrated ability to implement and develop strategies, build action plans and set goals
Possesses excellent reporting skills
Previous leadership/supervisory experience in a BPO environment/freight forwarding company
Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization and planning skills
Demonstrated ability to deal with issues involving clients
Demonstrated experience in handling complex employee issues
Must know how to mentor staff
Must be extremely knowledgeable of process and client management
Must have experience in developing business processes leading to increased operational efficiency
Exhibits good understanding of statistical reports, workforce management and staffing
Willing and able to work on a shifting schedule and holiday
Applicants must be willing to work in Ortigas or Cubao

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