BPO Healthcare Team Lead

5 hours ago


Pasig, National Capital Region, Philippines beBeeLeadership Full time $50,000 - $80,000
Healthcare Leadership Opportunity

We are seeking a seasoned Team Lead BPO Healthcare to oversee the delivery of exceptional customer experiences.

About the Role
  • Lead and manage a team of Customer Service Professionals, driving results-oriented strategies to achieve business objectives.
  • Rapidly respond to clients on process-related queries and effectively manage 1st level escalations.
  • Maintain a pulse on workflow and daily targets to ensure timely delivery of agreed SLAs.
  • Track key metrics such as attendance, productivity, and quality performance.
Requirements & Qualifications
  • Proven leadership experience in a BPO or healthcare operations environment with a track record of delivering results.
  • Strong communication and problem-solving skills, with the ability to navigate complex situations.
  • Ability to prioritize multiple tasks, manage competing deadlines, and drive projects forward.
Technical Specifications
  • High-performance computer with reliable internet connectivity (30 Mbps or higher).
  • Private and quiet dedicated workspace for optimal productivity.
Job Details
  • Job Type: Full-time – Hybrid model.
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
Benefits & Perks
  • Ongoing training and development opportunities.
  • A supportive team environment.
  • Opportunities for career growth and advancement.
Schedule & Expectations
  • Regular working hours: 8-hour shift.
  • Monday to Friday schedule.

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