Senior Technical Consultant

7 days ago

Sorsogon, Bicol, Philippines beBeeTechnical Full time ₱600,000 - ₱800,000
Remote IT Support Specialist

This role involves delivering technical assistance and support to end-users remotely. The ideal candidate will have strong analytical skills and attention to detail.

Key Responsibilities
  • Resolve hardware, software, and network-related issues promptly and effectively
  • Troubleshoot and resolve IT problems, identifying root causes, and escalating to relevant stakeholders as required
  • Remotely configure, install, and maintain computer systems, mobile devices, software, printers, and peripherals
  • Manage system user accounts and access permissions, ensuring data security and compliance with regulatory policies
  • Log, manage, and respond to IT support tickets and inquiries via various channels, such as email or ticketing systems
  • Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
  • Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed
  • Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
Requirements
  • Possess a degree in Information Technology/Computer Science or a related field
  • A minimum 3-5 years prior experience providing support in three or more of the following areas: Windows, Microsoft 365, Active Directory, SharePoint, Teams, and Xero
  • Experience with remote support and management applications and help desk software
  • Proficiency with Microsoft Office products, particularly Excel
  • Possess strong analytical skills and problem-solving abilities
  • Well-developed English written and verbal communication skills

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