
Service Delivery Director
1 day ago
As a leader in our organization, you will drive growth and operational excellence in managed ICT services.
Main Responsibilities- You will develop strategic roadmaps for our managed services portfolio.
- Prioritize new service offerings to ensure market readiness and scalability.
- Oversee the planning, development, and deployment of new managed services adhering to ISO 27001 standards.
- Drive revenue growth and profitability through effective leadership and decision-making.
- Collaborate with sales teams for go-to-market strategies and client engagement.
- Ensure end-to-end delivery of high-quality services meeting customer expectations.
- Optimize operational processes for efficiency and quality by leveraging best practices and technologies.
- Maintain ISO 27001 certification through continuous adherence to ISMS policies and controls.
- Foster a culture of innovation, customer-centricity, and teamwork within your team.
- Develop a high-performing team through coaching, mentoring, and performance management.
- Serve as a key escalation point for critical client issues and resolve them efficiently.
- BUILD strong relationships with clients to deliver exceptional customer experiences.
We are looking for a results-driven professional who can lead and motivate others to achieve our goals. If you have what it takes to excel in this role, please apply now.
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