Strategic Service Delivery Director

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeLeader Full time $90,000 - $120,000
Job Description

We are seeking an exceptional leader to oversee the delivery of high-quality services to our clients. The Service Delivery Team Manager will be responsible for managing a team of team leads and supporting SRE teams in achieving operational excellence.

As a seasoned professional, you will have a deep understanding of service delivery and IT operations concepts such as SLIs/SLOs, incident response, and infrastructure automation. You will be comfortable balancing client needs, team health, and business priorities across multiple properties or regions.

  • Manage a team of team leaders and indirectly support SRE teams
  • Align operations with customer goals and ensure consistent delivery of high-quality support
  • Foster a culture of trust, accountability, and continuous learning within your teams
  • Be a steady presence for your team members - guiding their growth, supporting performance, and helping them make good decisions
  • Act as a partner to our customers - communicating value, resolving challenges, and co-creating solutions
  • Collaborate with other internal teams to drive improvements and scale what works

This is an exciting opportunity for a visionary leader who can shape how we show up every day, with every team, and for every customer we serve.


Required Skills and Qualifications

Our ideal candidate will possess at least 8 years of experience in service delivery, SRE, DevOps, or technical operations, with 3+ years of managing team leads or people managers. They will also have a solid grasp of IT operations concepts like SLIs/SLOs, incident response, and infrastructure automation.

The successful candidate will have excellent communication skills, particularly during high-stakes conversations with clients or direct reports. A bachelor's degree in a technical or related field is required, or equivalent hands-on experience that has shaped their leadership approach.


Benefits

Our team is made up of individuals who share our values. We believe in upholding our Mission and Methods, growing through self-awareness, and taking ownership of personal growth for the team's well-being. If this resonates with you, we invite you to explore this opportunity further.


Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

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