Chief Service Delivery Officer

4 days ago

Quezon City, National Capital Region, Philippines beBeeOperationsDirector Full time ₱1,200,000 - ₱1,800,000

Key Leadership Role

The Director of Operations is a pivotal leadership position primarily responsible for overseeing Client Partnership Managers (CPMs) and ensuring the delivery of high-quality service across all client interactions.

This role will lead strategic initiatives within the operations department, focusing on enhancing service delivery, optimizing operational efficiency, and maintaining compliance with quality standards.

Main Responsibilities:

  • Leadership and Direction: Provide guidance and direction to the CPMs, ensuring alignment with strategic objectives and service standards.
  • Quality Assurance: Work with the Partnership Quality Director to oversee quality and compliance within the operations department, ensuring all client interactions meet high standards.
  • Strategic Planning: Develop and implement plans to enhance operational efficiency and service delivery. Monitor and evaluate the effectiveness of these strategies, making adjustments as necessary.
  • Client Management: Oversee client relationships, ensuring high levels of satisfaction and retention. Act as a senior point of escalation for complex client issues.
  • Performance Analysis: Monitor, analyze, and drive performance metrics for the operations department. Provide support to ensure team members meet or exceed performance expectations.

Requirements

The ideal candidate should possess excellent leadership skills, a strong focus on quality, and the ability to drive strategic initiatives forward.

What We Offer

A dynamic work environment, opportunities for growth and development, and a competitive compensation package make this role an attractive opportunity for experienced professionals.

About This Role

This is a challenging yet rewarding position that requires a unique blend of leadership, analytical, and communication skills. If you are a results-driven professional looking to take your career to the next level, we encourage you to apply.

  • Delivery Driver

    2 weeks ago

    Quezon City, National Capital Region, Philippines Jagars Service Cooperative Full time

    A delivery driver is responsible for transporting items from one location to another, ensuring timely and safe delivery to customers or businesses. This involves loading, unloading, and driving a vehicle while adhering to traffic laws and maintaining accurate delivery records. They also need to provide excellent customer service and handle any...

  • Chief Officer – BULK VESSEL

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Seaman Job Hiring Full time

    SEAMAN JOB HIRING PH – 2023 Job Openings URGENT HIRING We are looking for officers with BULK VESSEL EXPERIENCE : Master Chief Officer Chief Engineer 1st Assistant Engineer 2nd Assistant Engineer Company Contact Details: Company: EASTGATE MARITIME CORPORATION Address: EASTGATE CENTRE, 169 EDSA, MANDALUYONG CITY Emails: (emailprotected),...

  • Service Delivery Lead

    4 weeks ago

    Quezon City, National Capital Region, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full time

    Job Summary:The Service Delivery Lead is responsible for overseeing the delivery of IT services and enhancement initiatives in alignment with organizational goals and service level agreements (SLAs). This role ensures operational stability, efficient major incident and problem management, and change management. The SDL acts as a bridge between IT teams,...

  • Chief Officer – Bulk Vessel Operations Specialist

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeBulk Full time ₱4,000,000 - ₱8,000,000

    Job OpportunityWe are seeking highly skilled officers with extensive Bulk Vessel Experience to fill key positions within our organization.The ideal candidate will possess a strong background in leadership and have proven experience in managing diverse teams. A valid Certificate of Competency as Chief Officer is required.Excellent communication and...

  • Service Delivery Manager

    4 days ago

    Makati City, National Capital Region, Philippines Avaloq Full time

    Service Delivery Manager - Makati City  Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around...

  • Service Delivery Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines Avaloq Full time

    Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...

  • Service Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines Avaloq Full time

    Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...

  • Service Delivery Manager

    4 days ago

    Makati City, National Capital Region, Philippines Avaloq Full time

    Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...

  • Service Delivery Specialist

    2 days ago

    Makati City, National Capital Region, Philippines beBeeService Full time ₱250,000 - ₱450,000

    We are seeking a skilled Service Delivery Specialist to facilitate smooth daily operations of our service department.Key ResponsibilitiesCoordinate daily service activities between clients and service personnel.Provide timely and professional support to internal and external customers.Monitor service performance and gather feedback from clients to ensure...

  • Solutions Delivery Officer

    2 days ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time

    About The RoleThe Solutions Delivery Officer plays a crucial role in supporting the delivery of solutions aimed at ensuring regulatory compliance within financial systems. Your responsibilities include providing project support, coordinating tasks, assisting in data analysis, and aiding in the successful delivery of solutions related to accounting, financial...