Training and Development Operations Lead
5 days ago
As a Training and Development Operations Lead at TASQ Staffing Solutions, you will play a critical role in driving the success of our training initiatives.
Overview
The primary function of this position is to manage a team of trainers and content developers/writers, focusing on client-facing aspects. This involves assessing training needs, developing curriculum, and evaluating performance.
About the Role
We are seeking an experienced professional with a strong background in training and development, particularly in contact centers or BPO industries. As a lead, you must have at least 7 years of experience in training and development, with 2 years in a contact center or BPO environment. Additionally, you should have experience as a lead for at least 5 years and possess excellent presentation skills.
Responsibilities
Your key responsibilities will include:
- Conducting performance trends and training needs analysis to identify areas for improvement and develop targeted intervention programs.
- Designing, developing, and assessing training curriculum, content, and learning materials.
- Generating and distributing training reports, including trends and activity reports, to operation leads and clients.
- Maintaining accurate records of training data and assisting with team-specific reporting activities.
Requirements
To be successful in this role, you should possess:
- A minimum of 7 years of experience in training and development.
- At least 2 years of experience in contact centers or BPO industries.
- 5+ years of experience as a lead.
- Excellent presentation skills.
- Ability to implement end-to-end training needs analysis (TNA) and analyze performance trends.
- Knowledge of Adult Learning Theory.
Salary and Benefits
The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience. We offer a competitive benefits package, including a mid-shift schedule and weekends off.
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