Training and Development Operations Lead

5 days ago


Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

As a Training and Development Operations Lead at TASQ Staffing Solutions, you will play a critical role in driving the success of our training initiatives.

Overview

The primary function of this position is to manage a team of trainers and content developers/writers, focusing on client-facing aspects. This involves assessing training needs, developing curriculum, and evaluating performance.

About the Role

We are seeking an experienced professional with a strong background in training and development, particularly in contact centers or BPO industries. As a lead, you must have at least 7 years of experience in training and development, with 2 years in a contact center or BPO environment. Additionally, you should have experience as a lead for at least 5 years and possess excellent presentation skills.

Responsibilities

Your key responsibilities will include:

  • Conducting performance trends and training needs analysis to identify areas for improvement and develop targeted intervention programs.
  • Designing, developing, and assessing training curriculum, content, and learning materials.
  • Generating and distributing training reports, including trends and activity reports, to operation leads and clients.
  • Maintaining accurate records of training data and assisting with team-specific reporting activities.

Requirements

To be successful in this role, you should possess:

  • A minimum of 7 years of experience in training and development.
  • At least 2 years of experience in contact centers or BPO industries.
  • 5+ years of experience as a lead.
  • Excellent presentation skills.
  • Ability to implement end-to-end training needs analysis (TNA) and analyze performance trends.
  • Knowledge of Adult Learning Theory.

Salary and Benefits

The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience. We offer a competitive benefits package, including a mid-shift schedule and weekends off.



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