Network Support Specialist

2 weeks ago

Porac, Philippines beBeeManaged Full time ₱450,000 - ₱600,000
Job Summary

We are seeking a skilled Managed Services Engineer to support and deliver superior service to ISP/MSP business customers worldwide.

This is a full-time, 100% remote opportunity with multiple shift options available.

Mandarin fluency is required.

Key Responsibilities
  • Provide end-to-end support for customers with a focus on SDWAN, Internet, and related services.
  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.
Requirements
  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN.
  • CCNA/CCNP certifications are highly desirable.
  • Strong command-line networking skills (Cisco, Fortinet, Juniper).
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.
Benefits
  • Room to grow at a high-growth company.
  • An environment that celebrates ideas and innovation.
  • Your work will have a tangible impact.
  • Flexible time off.
  • Fun events at cool locations.
  • Employee referral bonuses to encourage the addition of great new people to the team.

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